ALL cancellations must be requested through your Doggie Latchkey portal in order to be eligible for applicable refunds or future service credits.
Requests to cancel services received by text, phone call or email will not be eligible for refunds or future service credits
Due to high demand and resource allocation we do not offer refunds or future credits for holiday and short notice booking cancellations.
Additionally, we don’t offer refunds for late departures or early returns.
Regular visit cancellations
Cancellation requests with a MINIMUM OF 30 DAYS NOTICE from the scheduled sit dates:
A full refund less a $35.00 administrative fee and 5% credit card processing fee
OR a full credit for future services without any administrative fee or credit card processing fee
Cancellation request received with LESS THAN A 30 DAY NOTIFICATION from the scheduled sit dates:
- Short notice cancellations (within 48 hours of scheduled sit) are not eligible for refunds or future service credits
- Due to resource allocation, cancellation requests given with over 48 hours notice and less than 7 days notice are eligible for a 50% refund less a 5% credit card processing fee
- Cancellation requests given with a minimum of 7 days and up to 30 days are eligible for the following:
A full refund less a $35.00 administrative fee and 5% credit card processing
Overnight and 24 hour VIP visit cancellations
WITH A MINIMUM OF 30 DAYS NOTICE from the scheduled sit dates are eligible for the following:
A full refund less a $35.00 administrative fee and 5% credit card processing fee
OR a full credit for future services without any administrative fee or credit card processing fee
Notice of cancellation requested with LESS THAN A 30 DAY NOTIFICATION from the scheduled sit
dates:
Short notice – 48 hours or less notification – No refund or future credits
- Greater than 48 hour notice but within 14 days of scheduled services
No refund - 50% credit towards future services
- Greater than 14 but less than 30 day notice cancellation
- 50% refund less a 5% credit card processing fee
